If you have any questions, need assistance, or want to report an issue with the Dengify app, we're here to help.
Q: How do I reset my password?
A: Open the app, go to Login > Forgot Password and follow the instructions.
Q: How can I delete my account?
A: Please email us at support@dengify.com with your account details and request.
Q: I'm not receiving notifications.
A: Ensure you have enabled push notifications in your phone settings and in the Dengify app settings.
Q: I’m facing issues with login.
A: Make sure your email and password are correct. Reset if needed.
Q: Can I change my registered email?
A: Yes. Contact our support team with the new email details.
Q: App is crashing or freezing.
A: Try clearing app cache or reinstall the app. Contact us if it persists.
Q: How do I update the app?
A: Visit the App Store or Play Store and tap “Update” on the Dengify app page.
Need more help? Don’t hesitate to reach out!
If you wish to delete your Dengify account and all associated data, you can do so directly from the app:
Once you request deletion, your account will be deactivated immediately, and all data associated with your account will be permanently deleted within 7 days. During this period, you will no longer be able to access your account.
If you cannot access the app, you can also request account deletion by contacting us at support@dengify.com. Please use the same email address linked to your Dengify account.